Refund policy

At Wences Jewelry & Co., we want you to love every piece you order.

• Returns: Items can be returned within 14 days if unused and in original packaging. Personalized or engraved pieces cannot be returned.
• Exchanges: Available for the same item in a different size or style, subject to availability.
• Refunds: Approved returns are refunded to your original payment method within 5–7 business days. Shipping costs are non-refundable.

To return or exchange an item:

 

Email us at info@wencesjewelry.com with your order number and reason for return.